Most customers report quick approvals and straightforward processes. Staff members like Leticia, Rudy, and Sam earn repeated praise for patience and walking borrowers through loan details step by step.
Repeat customers value the flexible payment plans and low rates. A handful of older complaints flag staff rudeness and transferred calls that left callers frustrated, though recent reviews show consistent professionalism.
Recent shift: Recent reviews (last 3 months) consistently positive with named staff praise; older complaints from 1-2 years ago suggest past service issues have improved.
As listed on Google.
Credentials claimed:Licensed in AL, AZ, CA, FL, GA, ID, IL, IN, LA, MO, MS, NC, NM, OK, SC, TN, TX, UT, VA, and WI, California Financing Law license, Regional Finance Company of Georgia, LLC - NMLS # 2026923, Licensed and regulated by the New Mexico Regulation and Licensing Department, Financial Institutions Division, Regional Finance Company of Virginia, LLC licensed by the Virginia State Corporation Commission under license number CFI-161
Operating:over 35 years
As published by the business on its own website; not independently verified.
Staff greet you by name, answer payment questions on the spot, and move applications through quickly. Many borrowers return year after year. However, some report confusion about how payments are applied to principal versus interest, and fees and APRs run high (35-36% depending on loan type).
Staff members Berlin, Blanca, and Monica earned nearly universal praise for treating customers with patience and friendliness. Reviewers highlighted clear explanations, quick service even during busy times, and a welcoming approach to answering questions. TitleMax offers car and motorcycle title loans and pawns through this Houston location. Customers consistently noted the staff's willingness to help and professional demeanor, with service quality extending to phone and portal support.
Reviewers consistently praise the staff for patience and speed, naming Alondra and Ciara repeatedly for professional attention. Long-time customers highlight flexible payment options and straightforward application for first-time borrowers.
Last updated 2026-08-23