The Lake Worth branch shows a split record. Reviewers who completed loans online or with attentive staff praise quick approvals and simple processes. However, multiple complaints target this specific location's conditions (broken air conditioning in August, missing amenities), staff demeanor, and follow-up failures. When issues arise, customers report dismissive responses and long waits for callbacks. Some had better luck contacting other OneMain branches or corporate support, suggesting location-specific problems rather than company-wide policy.
Recent shift: The two most recent reviews (one week ago) both cite non-functional air conditioning as a critical issue, suggesting a current or ongoing facility problem at the Lake Worth location.
Last verified 2026-08-23
As listed on Google.
Credentials claimed:NMLS# 1339418, California Finance Lenders License, Pennsylvania Department of Banking and Securities license, Virginia State Corporation Commission License Number CFI-156, New York Mortgage Loan Servicer (NMLS# 931153), Washington Consumer Loan Company License (NMLS# 1339418)
Operating:over 100 years
As published by the business on its own website; not independently verified.
Staff earn consistent praise for warmth and willingness to help with the application and approval process. One dated complaint noted unsolicited contact and an unexpected co-signer request.
Strong staff can make a visit smooth, but recurring disputes over payments, refunds, and product quality undermine trust. One-star reviews describe forfeited deposits, fake gold, mislabeled shoes, and push-back on returns; five-star reviews praise staff like Lupe and seamless pawn experiences. The 2.8 rating reflects deep inconsistency in both service and merchandise oversight.
Borrowers report responsive staff and straightforward service. Matthew and Victoria are named as helpful team members who handle loans quickly. No significant complaints emerge from available reviews.
Last updated 2026-08-23