Strong staff can make a visit smooth, but recurring disputes over payments, refunds, and product quality undermine trust. One-star reviews describe forfeited deposits, fake gold, mislabeled shoes, and push-back on returns; five-star reviews praise staff like Lupe and seamless pawn experiences. The 2.8 rating reflects deep inconsistency in both service and merchandise oversight.
Recent shift: Moderate recent uptick in five-star reviews naming Lupe and praising service, but pattern of one-star complaints about refunds and product quality persists across years (2022 onward).
Last verified 2026-08-23
As listed on Google.
Credentials claimed:Standard & Poor's MidCap 400 Index component, Russell 2000 Index component
As published by the business on its own website; not independently verified.
Borrowers report responsive staff and straightforward service. Matthew and Victoria are named as helpful team members who handle loans quickly. No significant complaints emerge from available reviews.
Staff earn consistent praise for warmth and willingness to help with the application and approval process. One dated complaint noted unsolicited contact and an unexpected co-signer request.
Five-star reviews dominate this lender. Customers praise Mariela, Cristal, Brianna, and Gabby by name for speed, professionalism, and genuine care during the application process. The office delivers a welcoming atmosphere and staff consistently exceed expectations. Reviewers report fast and easy loan approval, often handled by named staff who follow up and remember their clients across repeat visits. Personal loans, debt consolidation, and auto-secured loans appear to be the core services, with multiple repeat customers citing trust built over years.
Last updated 2026-08-23