South & Central U.S. Loan Storefront Guide
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Houston Police Credit Union

Updated 2026-08-23 · 5,423 reviewed · 600 listed · Scored from 109 Google reviews · How we rank ›

4.2(109) 75 composite score See reviews on Google ✓ Google-verified Publishes prices
Mortgage & Home LoansBusiness & Commercial Loans
Services
Mortgage & Home Loans, Business & Commercial Loans
Reviews
109

What recent reviews say

Most members report smooth, professional service and fast loan processing, often praising staff by name. The experience hinges on who answers the phone: excellent in-branch service contrasts sharply with occasional phone rudeness and delays, and some complaint about fee clarity upfront.

Praised for
  • staff named (Willie Porter, Lashaundra Jackson, Kibby, Laura, Stefanie) praised for professionalism
  • quick loan processing and approvals
  • personal touch and genuine care toward members
  • knowledgeable staff, clear explanations
  • long-term member loyalty (30+ years common)
Watch-outs
  • slow service on specific transactions (payoff requests)
  • inconsistent phone support, rude staff on calls
  • unexpected fee communications
  • missed manager callbacks
helpful-staffknowledgeable-agentsquick-fundingprofessional-servicefriendly-staffpoor-communication
Best for: Houston area members seeking quick auto and vehicle loan approval with personal service.
Think twice if: Phone support has been inconsistent; if you handle matters by phone, confirm you get a helpful rep or visit in person.

Strengths

  • Fast vehicle and personal loan processing
  • Named staff (Willie Porter, Lashaundra Jackson, Kibby) consistently praised
  • Member-focused culture; long tenure common
  • Lower fees than traditional banks

Worth knowing

  • Willie Porter, Lashaundra Jackson, Kibby, Stefanie, Laura named as staff who delivered strong service
  • Vehicle loan approvals reported in very short timeframe
  • One-hour wait reported for auto loan payoff request
  • Member since 1971 cited in reviews; 30+ year tenure mentioned
  • Check Sentry Courtesy Pay Program with $20 overdraft fee and $750 max coverage
  • Safe deposit box closures communicated at short notice

What reviews say by service

Auto & Title Loans
Fast approvals and processing praised; one complaint of slow payoff request handling
Mortgage & Home Loans
Limited review mention; one reference to smooth consolidation and loan guidance
Personal Loans
Quick processing and supportive guidance noted by members establishing credit

How it compares

  • Rated 4.2 against a 4.43 average across the 84 business & commercial loans businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

How we scored this

How We Rank
Star rating 51
Review volume 89
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
79
4
7
3
5
2
1
1
17

Contact

Address
1600 Memorial Dr, Houston, TX 77007

Last verified 2026-08-23

Opening hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
09:00-13:00
Sunday
Closed

As listed on Google.

From their website

Services listed
Checking accountsSavings accountsShare certificatesIRAs and ESAsYouth accountsVehicle loansMortgage loansHome equity loans
Published prices
Free Checking account minimum opening deposit
$25.00
Dividend Checking account minimum opening deposit
$25.00
Silver Star Checking account minimum opening deposit
$25.00
Estate Checking account minimum opening deposit
$25.00
Dividend Checking daily balance requirement
$500.00
Silver Star Checking daily balance requirement
$500.00

Credentials claimed:NMLS ID 452646, NCUA Deposit Insurance

As published by the business on its own website; not independently verified.

Enquire about Houston Police Credit Union

Your enquiry goes to the South & Central U.S. Loan Storefront Guide team, who will pass it to Houston Police Credit Union. We only share your details with providers relevant to your request.

Common questions

How long does a vehicle loan application take?
One reviewer reported 'very short time' processing; another experienced a one-hour wait for a payoff request. Speed appears to vary.
What are the checking account fees?
Minimum deposit is $25. There is a $4 Overdraft Protection fee and $20 Check Sentry Courtesy Pay overdraft fee with a $750 coverage limit.
Who should I ask for if I need a loan?
Willie Porter is named repeatedly for auto loans and credit establishment. Lashaundra Jackson and Kibby also receive praise for loan processing.

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Last updated 2026-08-23