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Credit Union of Texas

Updated 2026-08-23 · 5,423 reviewed · 600 listed · Scored from 177 Google reviews · How we rank ›

4.2(177) 71 composite score See reviews on Google ✓ Google-verified
Bad Credit / No Credit CheckMortgage & Home LoansBusiness & Commercial Loans
Credit Union of Texas
Services
Bad Credit / No Credit Check, Mortgage & Home Loans, Business & Commercial Loans
Reviews
177

What recent reviews say

Individual bankers like Silas, Lenny, Julissa, and Clarrisa deliver patient, helpful service when you connect with them. Yet the branch operates inconsistently: long waits for callback and email responses, unexplained delays on Power of Attorney paperwork, suspicious blocking of routine transactions, and a decade-long dispute over a paid-off auto title left unresolved. Service quality hinges on who you reach.

Customers praise tellers and loan officers for genuine care and follow-through on their specific transactions. The real friction emerges when matters cross departments, require coordination, or need manager attention. Poor internal communication, staff gaps during peak hours, and alleged issues with fraud flagging of legitimate activity create frustration that overshadows moments of individual excellence.

Praised for
  • individual staff members attentive and knowledgeable
  • willingness to spend time on customer questions
  • professional service from specific bankers
Watch-outs
  • repeated lack of follow-up and communication
  • inconsistent fraud detection and customer suspicion
  • staff shortages and service gaps
  • unresolved title and loan account issues
helpful-stafffriendly-staffknowledgeable-agentspoor-communicationlong-wait-times
Best for: customers who can speak directly with a named banker and resolve matters at one branch visit
Think twice if: you need reliable email or phone follow-up, or are managing affairs for an elderly family member remotely

Strengths

  • named staff deliver attentive one-on-one service
  • willing to spend extended time answering questions
  • handles business accounts and varied loan products

Worth knowing

  • Silas Nelson praised for 45-minute consultation on business account opening
  • Lenny noted for HELOC and loan explanations
  • Julissa Flores and Clarrisa mentioned for multi-issue handling
  • S. Franks handled expedited business account setup
  • Branch Manager Shawn acknowledged in Power of Attorney dispute but failed to deliver promised follow-up
  • Auto title dispute spanning 12+ years; customer claims conjoined accounts and inflated fees
  • One reviewer reported racial insensitivity and staffing gaps preventing notary and debt services

What reviews say by service

Business & Commercial Loans
Silas Nelson and S. Franks deliver thorough, professional service opening business accounts; good for in-branch support.
Personal Loans
Lenny praised for clear explanations of loan and HELOC services, but multi-step matters can languish without follow-up.
Auto & Title Loans
Long-standing complaint: title held 12+ years after payoff, accounts merged unexpectedly, fees disputed; account handling opaque.

How it compares

  • Rated 4.2 against a 4.49 average across the 424 mortgage & home loans businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How we scored this

How We Rank
Star rating 49
Review volume 98
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
132
4
8
3
7
2
5
1
25

Contact

Address
4180 S Hampton Rd, Dallas, TX 75224
Open in Google Maps

Last verified 2026-08-23

Opening hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Checking accountsSavings accountsCertificates of depositIRAsMoney market accountsCredit cardsAuto loansAuto refinancing

Credentials claimed:NCUA insured deposits, Routing number 311079306

As published by the business on its own website; not independently verified.

Enquire about Credit Union of Texas

Your enquiry goes to the South & Central U.S. Loan Storefront Guide team, who will pass it to Credit Union of Texas. We only share your details with providers relevant to your request.

Common questions

Are my deposits insured?
Yes, deposits are NCUA insured (Routing number 311079306).
Can I open a business account?
Yes, and reviewers report staff like Silas Nelson and S. Franks will take time to explain products and process applications, though timelines depend on individual banker availability.
What if I need to discuss a Power of Attorney or account change by phone or email?
Expect slow response. Reviewers report weeks of delayed communication, unanswered emails, and voicemails, even from branch managers. In-person visits are more reliable.

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Last updated 2026-08-23