Credit Union of Texas
Individual bankers like Silas, Lenny, Julissa, and Clarrisa deliver patient, helpful service when you connect with them. Yet the branch operates inconsistently: long waits for callback and email responses, unexplained delays on Power of Attorney paperwork, suspicious blocking of routine transactions, and a decade-long dispute over a paid-off auto title left unresolved. Service quality hinges on who you reach. Customers praise tellers and loan officers for genuine care and follow-through on their specific transactions. The real friction emerges when matters cross departments, require coordination, or need manager attention. Poor internal communication, staff gaps during peak hours, and alleged issues with fraud flagging of legitimate activity create frustration that overshadows moments of individual excellence.
