Some visitors encounter warm greetings and staff who deliver solid deals, while others report long waits without help and frustration with how items are tracked. The gap appears to depend on which staff member you encounter and whether management catches mistakes before items are sold or lost.
Last verified 2026-08-23
As listed on Google.
Credentials claimed:Standard & Poor's MidCap 400 Index component company, Russell 2000 Index component company
As published by the business on its own website; not independently verified.
Borrowers consistently report quick closings and upfront communication. Named staff members (Cindy, Cristina, BJ) are repeatedly praised for walking applicants through loan details, answering questions thoroughly, and closing faster than expected. The office environment is described as clean and welcoming. No significant complaints appear in recent reviews.
Nearly all reviewers praise staff responsiveness, particularly one team member, and report smooth loan approval. A small number flag unfair denials, staff rudeness, or billing disputes, though one customer credits Oportun with fixing a credit report error.
Members consistently experience quick loan approvals and smooth transactions, often completed within hours or a day. Staff including Tish Reyes, Jessica, Shameka, and Kumasi handle applications personally, answer questions thoroughly, and guide members through the process with care. Members report beating competitors on rates, getting approvals in days, and finding the overall experience stress-free and efficient. The union offers checking, savings, auto loans, mortgages, personal loans, and credit cards with published rates including auto loans from 3.89% APR and credit cards from 9.99% APR. Long-standing members praise consistent service quality, and newer borrowers highlight how staff make complex processes easy. Over 30 years of membership and recent loan approvals confirm they serve both loyalty and new customers.
Last updated 2026-08-23