Walk-in experience depends heavily on which staff member helps you. Some customers get swift, respectful service and competitive prices; others face rude or absent greetings and lost merchandise. Named staff like Bianca, Jeremiah, and Tish earn consistent praise, while Gilbert gets flagged repeatedly for poor management. The store handles pawn loans and retail sales, but item accountability and consistent courtesy remain pain points.
Recent shift: Staff quality appears volatile; positive reviews cluster around named employees (Bianca, Jeremiah, Tish), while loss-and-blame complaints (Gilbert, items missing) span the past year, suggesting ongoing accountability issues.
Last verified 2026-08-23
As listed on Google.
Credentials claimed:Standard & Poor's MidCap 400 Index component, Russell 2000 Index component
As published by the business on its own website; not independently verified.
Most visits yield professional service and convenient facilities in a well-located branch. One recent complaint cited rude receptionist treatment and a hold on cash deposits used to open accounts, though limited review detail prevents a fuller picture.
Staff like Dublin Lemons, Jessica Gray, and Natalie Fierros earn repeated praise for explaining loan terms clearly and working with customers on rates and approval. One reviewer flagged concerns about credit inquiries and promotional tactics that felt deceptive, though this is outweighed by the strong majority of five-star experiences.
Reviewers describe a pattern of predatory lending and administrative chaos. Borrowers report being charged extreme interest rates (28% on good credit), having loans mysteriously cancelled weeks after approval, and facing unexpected IRS garnishments and fraudulent debt reports years after cars were paid off or resold. Customer service is inconsistent: some reach supervisors who help, but many spend hours on hold or get transferred in circles over issues the company later claims it cannot find in their system.
Last updated 2026-08-23