South & Central U.S. Loan Storefront Guide
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PrimeWay Federal Credit Union - TMH Retail Center

Updated 2026-08-23 · 5,423 reviewed · 600 listed · Scored from 93 Google reviews · How we rank ›

4.7(93) 81 composite score See reviews on Google ✓ Google-verified Publishes prices
Business & Commercial LoansMortgage & Home Loans
PrimeWay Federal Credit Union - TMH Retail Center
Services
Business & Commercial Loans, Mortgage & Home Loans
Reviews
93

What recent reviews say

Most customers at PrimeWay's Medical Center branch experience genuinely attentive service, often returning for multiple loans and mentioning fast, stress-free transactions. Staff like Norma, Tekeyah, Erik, and Miriam earn repeated praise for guiding customers through consolidations and helping them save money.

Satisfaction drops sharply for borrowers who encounter payment issues online. One reviewer reported the website too outdated to pay loans remotely, staff unable or unwilling to enable autopay, and a resulting late mark on an otherwise spotless credit history. This gap between friendly in-person service and a broken digital payment system stands out as the clearest weakness.

Praised for
  • knowledgeable and attentive staff
  • quick and straightforward service
  • loan consolidation made easy
  • personal attention to customer needs
Watch-outs
  • online payment and autopay system broken or unavailable
  • outdated website interface
  • difficult to resolve payment setup issues
helpful-staffprofessional-servicefriendly-staffknowledgeable-agentseasy-applicationpoor-communication
Best for: Borrowers seeking personal loan consolidation and vehicle financing with hands-on guidance.
Think twice if: Online borrowers or those unable to visit the branch in person may face obstacles with payment setup and outdated digital tools.

Strengths

  • named staff known for loan consolidation expertise
  • quick approval and processing
  • in-person service that goes beyond transactions
  • NCUA insurance up to $250,000

Worth knowing

  • Norma Palos: repeatedly mentioned for loan consolidation guidance and follow-up
  • Tekeyah M: praised for accuracy and clear labeling of account details
  • Erik and Miriam Serrano: noted for efficient vehicle loan and consolidation process
  • Loan consolidation service: customers report significant savings
  • In-branch payment required in at least one case; autopay setup unavailable online and at branch

What reviews say by service

Business & Commercial Loans
No reviews directly address business lending; insufficient evidence to grade.
Mortgage & Home Loans
Their website lists home loans, but reviews focus on vehicle loans and consolidation; mortgage-specific feedback absent.

How it compares

  • Rated 4.7 against a 4.43 average across the 84 business & commercial loans businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

How we scored this

How We Rank
Star rating 78
Review volume 86
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
85
4
1
3
2
2
1
1
4

Contact

Address
6550 Fannin St, Houston, TX 77030

Last verified 2026-08-23

Opening hours

Monday
07:00-17:00
Tuesday
07:00-17:00
Wednesday
07:00-17:00
Thursday
07:00-17:00
Friday
07:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Checking accountsSavings accountsMoney market accountsCDs (share certificates)Debit cardsYouth bankingHome loansPersonal loans
Published prices
Tax Time CD (10-Month)
4.00% APY
Money Market Max ($5-$9,999.99 balance)
2.85% APY
Money Market Max ($10,000-$24,999.99 balance)
3.00% APY
Money Market Max ($25,000-$49,999.99 balance)
3.10% APY
Money Market Max ($50,000-$99,999.99 balance)
3.25% APY
Money Market Max ($100,000-$249,999.99 balance)
3.35% APY

Credentials claimed:NCUA insured up to $250,000

As published by the business on its own website; not independently verified.

Enquire about PrimeWay Federal Credit Union - TMH Retail Center

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Common questions

Can I set up automatic payments online?
One recent reviewer reported that the website does not support online bill pay or autopay setup, and branch staff were unable to enable autopay either. Contact the branch directly to confirm current capabilities.
Does PrimeWay help consolidate existing loans and credit cards?
Yes. Multiple reviewers mention successful consolidations that saved them significant money. Staff like Norma and Miriam are noted for guiding customers through the process efficiently.

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Last updated 2026-08-23