South & Central U.S. Loan Storefront Guide
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NBT Financial Bank

Updated 2026-08-23 · 5,423 reviewed · 600 listed · Scored from 17 Google reviews · How we rank ›

4.2(17) 64 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Mortgage & Home LoansBusiness & Commercial Loans
NBT Financial Bank
Services
Mortgage & Home Loans, Business & Commercial Loans
Reviews
17

What recent reviews say

Reviewers consistently praise the personal touch and low-fee approach that sets NBT apart from large chains. Staff often remember customers by name, loans move quickly, and free checking attracts those tired of big-bank fees. Complaints centre on weak savings rates and occasional service delays or teller attitudes.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • friendly, personal customer service
  • low or no fees
  • quick loan approval
  • small-town bank feel
  • helpful staff by name
Watch-outs
  • low savings rates
  • slow transaction processing
  • inconsistent teller tone
  • high deposit charges
  • ID acceptance policy
helpful-stafffriendly-stafftransparent-feesquick-fundingprofessional-service
Best for: customers switching from big banks and seeking personal, fee-conscious service.
Think twice if: you prioritize high-yield savings rates; reviewers note rates here lag competitors significantly.

Strengths

  • personal relationship with staff
  • no or low monthly fees
  • quick commercial loan processing
  • treats customers like family

Worth knowing

  • Shauna assisted with commercial land loan in Arlington
  • renovated main location
  • free checking and savings accounts available
  • personal loans offered with stated competitive rates
  • staff often know regulars by name

What reviews say by service

Mortgage & Home Loans
limited review detail; one mention of mortgage service
Business & Commercial Loans
quick approval praised; Shauna named for commercial land loan assistance

How it compares

  • Rated 4.2 against a 4.49 average across the 424 mortgage & home loans businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How we scored this

How We Rank
Star rating 60
Review volume 55
Review recency 68
Review sentiment 56
Profile completeness 100
Verification 30

Rating breakdown

5
13
4
1
3
0
2
0
1
3

Contact

Address
2535 NE 28th St, Fort Worth, TX 76106
Open in Google Maps

Last verified 2026-08-23

Opening hours

Monday
09:00-17:00
Tuesday
09:00-17:00
Wednesday
09:00-17:00
Thursday
09:00-17:00
Friday
09:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Personal CheckingPersonal SavingsPersonal LoansPersonal Credit CardsBusiness CheckingBusiness SavingsBusiness LoansCommercial Real Estate Loans
Published prices
Personal Savings
2.05% to 2.07% APY
NOW Personal
0.15% APY
Money Market Personal
0.25% to 0.50% APY
Money Market Commercial
0.25% to 0.50% APY
Savings Commercial
2.05% to 2.07% APY
NOW Commercial
0.15% APY

Credentials claimed:FDIC-Insured, Member FDIC, Equal Housing Lender, NMLS# 712108

As published by the business on its own website; not independently verified.

Enquire about NBT Financial Bank

Your enquiry goes to the South & Central U.S. Loan Storefront Guide team, who will pass it to NBT Financial Bank. We only share your details with providers relevant to your request.

Common questions

Does NBT offer commercial loans?
Yes; reviewers report quick processing for commercial loans including commercial real estate. Staff member Shauna is noted for handling commercial land purchases.
What are the checking account fees?
Their website and reviews indicate free checking and savings accounts with no monthly fees.
What areas does NBT serve?
Fort Worth, Hurst, Burleson, Azle, Willow Park, Grapevine, and Northside.

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Last updated 2026-08-23