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Fountain Funding
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Mortgage & Home Loans
Loan Factory
Mortgage & Home Loans
- Service
- Mortgage & Home Loans
- Reviews
- 1415
What recent reviews say
Loan Factory delivers consistently excellent service across mortgage financing, with reviewers citing transparent rates and professional loan officers who stay engaged through closing. Named officers like Ann, Lucy, and Natalie earn repeated praise for handling complex underwriting, investment property refinances, and first-time buyer closings with clarity and responsiveness that reviewers say sets them apart from competitors.
The team maintains contact throughout the process and resolves issues without negotiation games or delays. Investors highlight straightforward terms and investment property expertise. Most reviewers felt informed and supported at every step, with particular appreciation for how staff explain financial details clearly and show genuine care for clients' outcomes.
Praised for
- Named loan officers (Ann, Lucy, Natalie, Latrea, Sukumar) go above and beyond
- Transparent terms, competitive rates, no hidden fees
- Fast, smooth closing process with responsive communication
- Professional, caring approach to handling complex transactions
transparent-feeshelpful-staffprofessional-servicequick-fundingfriendly-staffknowledgeable-agentseasy-application
Best for: First-time homebuyers and investment property investors seeking transparent rates and attentive loan officers
Strengths
- Named loan officers stay engaged through closing and complex underwriting
- Transparent pricing and competitive rates without nickeling-and-diming
- Fast closings and responsive email and text communication
- Investment property and specialty loan expertise
Worth knowing
- Ann Nguyen and Lucy Nguyen named as loan officers handling first-time buyers and complex underwriting cases
- Natalie named as loan officer praised for clarity, responsiveness, and problem-solving in high-pressure transactions
- Latrea Walters noted for working nights and weekends to close challenging deals
- Lucy handles loan processing, paperwork organization, and email/text response
- Sukumar and Johnny mentioned as processing team members
- One reviewer noted multiple closings with same officers, indicating repeat client relationships
- Investment property refinances and rental property financing offered
What reviews say by service
- Mortgage & Home Loans
- Reviewers consistently praise transparent rates, smooth closings, responsive communication, and loan officers' willingness to handle complex underwriting and investment property deals.
How it compares
- Rated 5 against a 4.49 average across the 424 mortgage & home loans businesses listed here.
- Has more Google reviews than 93% of the businesses in this directory.
How we scored this
How We Rank Star rating 99
Review volume 100
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30
Rating breakdown
5
1397
4
10
3
0
2
1
1
7
Contact
- Phone
- +1660-333-3333
- Website
- https://www.loanfactory.com/
- Address
- 10008 Bellaire Blvd Ste 203, Houston, TX 77072
Last verified 2026-08-23
Opening hours
- Monday
- 09:00-17:30
- Tuesday
- 09:00-17:30
- Wednesday
- 09:00-17:30
- Thursday
- 09:00-17:30
- Friday
- 09:00-17:30
- Saturday
- Closed
- Sunday
- Closed
As listed on Google.
From their website
Services listed
Mortgage rate quotesARM (Adjustable-Rate Mortgage)HomeReady and Home Possible loansJumbo LoanFHA LoanVA LoanUSDA LoanBank Statement Loans
Credentials claimed:NMLS #320841, CA DRE #01771313
As published by the business on its own website; not independently verified.
Common questions
- Does Loan Factory work with first-time homebuyers?
- Yes. Reviewers specifically mention working with Ann and Natalie as first-time buyers, noting they explain steps clearly and help navigate the process.
- Can I refinance with Loan Factory?
- Yes. Reviews mention refinance closings and investment property refinances, with Lucy and Natalie named in recent refinance transactions.
- Do they finance investment properties?
- Yes. A reviewer noted securing financing for a third rental property and praised the straightforward process with no unnecessary back-and-forth.
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