
PrimeWay Federal Credit Union - Heights Retail Center
Manny and the loan team consistently earn five-star reviews for beating competitors on rates and walking borrowers through vehicle financing step by step. Branch Manager Tony sets the tone for a courteous staff, though recent complaints flag slow home-loan processing, a frustrating AI phone system, and delayed manager follow-up when problems arise. Rates advertised on their website include 3.80% APR for 36-month auto loans and tiered Money Market yields up to 3.50% APY. Fifteen-year members praise the location's parking and security; newer customers sometimes encounter document delays or cold customer service that overshadows the branch's reputation for personal attention.