Six reviews paint a deeply troubling picture. Four one-star reviews describe unauthorized loans opened in customers' names, massive fee markups (800 dollars in fees on a 360 dollar loan), and unapproved bank withdrawals. One reviewer reported the company to the CFPB and BBB; another found their information used despite never visiting Fort Worth or authorizing a loan. A single five-star review from two years ago is vastly outnumbered by current fraud allegations and complaints of predatory terms.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Multiple fraud allegations and predatory lending complaints were filed within the past two years, contradicting a single positive review from two years ago.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Review evidence is limited. Guild Mortgage operates in Fort Worth and claims to offer mortgage products including VA loans, FHA loans, jumbo financing, and refinancing. The business states it has operated since 1960 and holds licenses across multiple states.
Staff like Christi and Stephany consistently earn praise for genuine warmth and clear guidance through the loan process, with most borrowers walking out approved on the same day. The Fort Worth location handles payday and installment loans smoothly, though seniors report challenging parking distances and callers note English-only phone lines.
Strong performances from certain staff members like Brooklyn and Gisel offset a pattern of rude employees and service gaps. Loan payouts can be handled fairly, but customer experience depends heavily on who works the counter that day.
Last updated 2026-08-23